Slotum Casino Terms

Welcome to Slotum Casino. These Terms and Conditions govern your use of our website and services. By creating an account or playing at Slotum Casino, you agree to be bound by the rules set out below. We encourage you to read this document carefully before you deposit or play, as it explains your rights and obligations as a player, as well as our responsibilities as the operator.

About Our Operator

Slotum Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under an e-gaming licence issued by the Tobique Gaming Commission, license number 0000002. This license permits us to offer online casino games, including slots, live dealer titles, and table games, to eligible players worldwide, subject to the restrictions outlined below.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We primarily serve players from Australia, Canada, New Zealand, Scandinavia, South Africa, and India, though our platform is accessible in around 10 locales, including English, English (AU), English (CA), French (CA), German, Italian, Japanese, Finnish, and Norwegian.

We do not accept registrations from residents of certain restricted territories, including Afghanistan, Belarus, Canada (specifically New Brunswick and Ontario), Central African Republic, China, Cuba, Cyprus, DR Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Myanmar, Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela, and Yemen. Players in Sweden and Finland may access our services but are not eligible to receive bonus offers.

When you register a Slotum Casino account, you confirm that the information you provide is accurate and complete. We reserve the right to verify your identity at any time, and you agree to cooperate with any requests for documentation. The use of VPN or similar services to circumvent our geographic restrictions is not permitted.

Deposits and Withdrawals

We accept a wide range of currencies, including EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR, and major cryptocurrencies such as BTC, ETH, USDT, and LTC. Our minimum deposit is 10 EUR, and the maximum single deposit is 4,000 EUR. You can fund your account using Visa, Mastercard, Maestro, Skrill, Neteller, bank transfer, Trustly, ecoPayz, Zimpler, Sticpay, Paysafecard, SOFORT, iDebit, InstaDebit, or cryptocurrency.

Withdrawals are returned to the original deposit method wherever possible. Minimum withdrawal amounts vary by currency, starting at 20 EUR or 20 USD. We apply withdrawal limits of 2,000 EUR per day, 5,000 EUR per rolling seven days, and 20,000 EUR per month, although progressive jackpot wins are always paid in full regardless of these caps. Once your withdrawal request is approved, we process payouts within 72 hours; bank transfers may take up to three additional business days to clear.

Welcome Bonus and Promotional Terms

At Slotum Casino, we offer a welcome package of up to 150% up to 500 EUR plus 150 Free Spins, tiered according to your deposit size. Free spins must be used within 7 days of being credited. Our Imperial tier (20-50 EUR) grants 100% up to 200 EUR with a wagering requirement of x50. Our Supreme tier (50-150 EUR) provides 100% up to 250 EUR plus 100 Free Spins at x45 wagering, while our Elite tier (150 EUR and above) offers 150% up to 500 EUR plus 150 Free Spins, also wagering x45.

We also extend second and third deposit bonuses, a Weekend Reload promotion (code WEEKEND) offering 50% up to 100 EUR plus 100 Free Spins on deposits from Friday to Sunday, and a Weekly Cashback ranging from 3% to 8% or more depending on your VIP chapter, credited every Monday between 12:00 and 13:00 UTC with a wagering requirement of x5, capped at 5,000 EUR. High rollers can access our VIP Welcome Pack, requiring a minimum deposit of 500 EUR and offering 100% up to 1,500 EUR on the first deposit and 50% up to 1,000 EUR on the second, subject to x50 wagering.

All bonus funds are subject to wagering requirements, and we reserve the right to void winnings obtained through bonus abuse, including the use of multiple accounts, bots, or any strategy designed to minimize risk while clearing wagering requirements. Full details of each offer are described separately in our promotions section.

Loyalty Program

Our Fantasy VIP Club rewards loyal players across 15 chapters. You earn 1 XP for every 20 EUR wagered on slots, and your progress resets every three months. Chapter 1 unlocks a 3% cashback, Chapter 2 adds 20 Free Spins plus 3% cashback, and Chapter 3 provides 30 Free Spins with 3% cashback. As you climb through the chapters, we offer additional perks including birthday and holiday gifts, lootboxes, early access to new games, closed VIP promotions, tournaments, and a personal account manager for our most dedicated players.

Responsible Gaming and Account Restrictions

We are committed to promoting responsible gaming and provide tools to help you manage your play, including deposit limits and self-exclusion options. If you believe you may have a gambling problem, we encourage you to contact our support team for guidance. We reserve the right to suspend or close any account that we suspect is being used fraudulently, in breach of these terms, or in violation of our eligibility criteria.

Games, Providers, and Fair Play

Slotum Casino features over 5,000 games, including 5,706 slots and more than 140 live games, supplied by leading providers such as Amatic, Betsoft, EGT, Endorphina, Microgaming, NetEnt, Pragmatic Play, ELK Studios, Yggdrasil, Quickspin, Wazdan, Evolution, and BGaming. Our live casino is powered exclusively by Evolution. We also host the Fairy Secrets jackpot network, offering progressive jackpot prizes across multiple titles. All our games use certified random number generators to ensure fair outcomes.

Customer Support

Our support team is available 24/7 via live chat and email at [email protected]. If a dispute cannot be resolved directly with us, you may escalate the matter through EGIS, our designated alternative dispute resolution service. Our support is currently offered in English.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page periodically. Continued use of Slotum Casino after any changes constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about these terms, please reach out to our support team at [email protected]. We are here to help ensure your experience with us remains safe, transparent, and enjoyable.