Slotum Privacy Policy

At Slotum Casino, we are committed to protecting your personal data and respecting your privacy whenever you visit our site or play our games. This Privacy Policy explains how we collect, use, store, and safeguard your information, and what rights you have regarding your personal data. By registering an account and using our services, you agree to the practices described in this policy.

Information We Collect

Here at Slotum, we collect several categories of information to provide you with a secure and personalized gaming experience. When you create an account with us, submit a withdrawal request, or contact our support team, we gather data necessary to verify your identity and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather payment information, including the deposit methods and withdrawal methods you use, such as Visa, Mastercard, Skrill, Neteller, Trustly, ecoPayz, Zimpler, Paysafecard, or cryptocurrencies like BTC, ETH, and USDT.
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and maintain accurate account records.
• We record technical data such as IP address, device type, browser version, and login timestamps for security purposes.
• We may collect communication records when you reach out to our customer support via live chat or e-mail.

How We Use Your Information

Our Slotum platform uses your personal data for several legitimate purposes related to running our online casino responsibly and securely. We process your information to manage your account, process deposits and withdrawals, and deliver promotions such as our welcome bonus or weekly cashback offers.

• We use your data to verify your identity and age, ensuring compliance with our license from the Tobique Gaming Commission.
• We use your information to detect and prevent fraud, money laundering, and unauthorized account access.
• We analyze your gaming behavior to personalize offers within our Fantasy VIP Club and loyalty program.
• We send transactional communications, including updates about your withdrawal status or changes to our terms.
• With your consent, we may send marketing messages about new promotions, free spins, or seasonal bonuses.

Legal Basis for Processing

We at Slotum Casino process your personal data based on several legal grounds. We rely on contractual necessity when managing your account and processing transactions. We rely on legitimate interest when preventing fraud or improving our services. Where required, we obtain your explicit consent, particularly for marketing communications, and you may withdraw this consent at any time by contacting our support team.

Sharing Your Data

Our Slotum team does not sell your personal information to third parties. However, we may share your data with trusted partners who help us operate our business effectively.

• We share data with payment processors to facilitate deposits and withdrawals.
• We share information with identity verification providers to confirm your age and identity.
• We share data with regulatory authorities, including our licensing body, when legally required.
• We share information with the EGIS alternative dispute resolution service if a dispute arises and requires external review.
• We may share anonymized, aggregated data with game providers such as NetEnt, Pragmatic Play, Evolution, and Microgaming for statistical purposes.

Data Retention

We at Slotum retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory requirements. Once your account is closed and no legal obligation requires retention, we securely delete or anonymize your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our Slotum Casino team respects these rights and will respond to your requests promptly.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, you may contact our support team at [email protected], available 24/7 via live chat and e-mail.

Cookies and Tracking Technologies

At Slotum, we use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie settings through your browser, although disabling certain cookies may affect the functionality of our site.

Security Measures

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure. Our Slotum platform uses encryption technologies for sensitive transactions, and we regularly review our security protocols to address emerging risks.

International Data Transfers

As we serve players from Australia, Canada, New Zealand, Scandinavia, South Africa, and India, your data may be transferred and processed in countries outside your residence. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals residing in restricted countries, including the United Kingdom, United States, and other jurisdictions listed in our terms. If you access our services from a restricted location, we reserve the right to suspend your account and request additional verification.

Children's Privacy

Our services at Slotum Casino are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team at [email protected]. We are available 24/7 through live chat and e-mail to address your privacy concerns promptly.